Ariana Grande said she was “bothered” after tickets for her upcoming Eternal Sunshine tour sold out within minutes and third‑party resellers began listing seats at sharply marked-up prices.
The 32-year-old singer posted to her Instagram Story on Saturday, saying she and her team have been “on the phone every second” of her free time and are “fighting for a solution” so fans can get more tickets directly rather than through secondary markets. She wrote that she wanted fans to know she and her team “see it and that I care very much and we will do, and are doing everything we can.”
Tickets for the 36-show tour, announced after Grande released her seventh studio album, went on presale on Sept. 9 and were reported to have sold out almost instantly. Grande set fixed face prices ranging from $79 for the least expensive seats to $799 for premium seats, excluding VIP packages, and opted out of dynamic pricing. Despite that, resale listings on third-party marketplaces have appeared at markedly higher prices, with some listings reportedly exceeding 10 times the original face value.
Fans complained on social media that they were unable to buy tickets during both the presale and general sale and that the only remaining options were resale listings. Grande acknowledged those complaints in her message, saying she has been “on set all week” but has been trying to address the ticketing issues in her limited free time.
Grande’s comments come as she continues to expand a career that spans music, live performance and film. Eternal Sunshine, released in February 2024, helped the singer win Best Pop at the 2025 MTV Video Music Awards; her single “Brighter Days Ahead” won Video of the Year. She last toured in 2019 on the Sweetener World Tour.
Her acting commitments include a scheduled November 21 premiere for Wicked: For Good and a film adaptation of Dr. Seuss’s Oh, the Places You’ll Go!, directed by Jon M. Chu and co-starring Josh Gad, both projects that Grande has said have occupied significant portions of her time this year.
Ticketing and resale have been persistent issues across the live-music industry in recent years, with artists, venues and ticket platforms experimenting with measures such as verified fan presales, limited transferability and face-value guarantees to combat automated purchasing and third‑party markups. Grande did not lay out specific steps her team would take, but said she and her team were working to “get more of these tickets into your hands instead of theirs.”
Representatives for Grande and the ticketing platforms did not immediately respond to requests for further comment.