The Toronto International Film Festival on Wednesday premiered a documentary about the Oct. 7 Hamas attacks against Israel after reversing an earlier decision to remove the film from its lineup amid widespread criticism.

Festival organizers had initially cited several reasons for declining to screen The Road Between Us: The Ultimate Rescue, including a claim that the filmmakers had not secured permission from Hamas to use livestreamed body-cam footage. That rationale drew rapid skepticism because many of those clips had already been widely used in news broadcasts, prompting backlash that led TIFF to reinstate the documentary for a single screening at Roy Thomson Hall.

TIFF chief executive Cameron Bailey addressed the packed house, accepting responsibility for the decision to scrap the film and offering an apology. "I want to apologize, especially to the Jewish community, for mistakes that I made in the lead up to this day," he said to scattered boos from the roughly 2,000-person audience. "Today’s screening is an important one, and I ask each one of you here to join in a collective act of simply watching a film together with openness and respect."

Large, vocal demonstrations unfolded an hour before the premiere on Simcoe Street outside the hall, with both pro- and pro-Palestinian groups present. Protesters on one side carried a banner reading, "Israel: The greatest shame of the Jewish people," while supporters of Israel waved specially made half-Canadian, half-Israeli flags. Police arrested at least one individual amid the clashes.

The film, directed by Barry Avrich, tells the story of retired Israel Defense Forces Gen. Noam Tibon’s efforts to rescue members of his family during the Oct. 7 attacks that killed about 1,200 Israelis and resulted in 251 people being taken hostage. The documentary focuses on Tibon’s rescue of his son, daughter-in-law and two granddaughters, who were barricaded in a safe room in their Nahal Oz kibbutz home, and includes scenes that fault the Israeli government for failing to act on warnings.

"They told us a butterfly couldn’t get through this fence," Miri, the wife of Tibon’s son Amir, says in the film. That line underscores the documentary’s critique of security failures preceding the attack.

Security at the screening was markedly heavier than TIFF’s usual measures. At least 20 police officers patrolled outside Roy Thomson Hall, and uniformed officers were stationed on multiple floors inside the three-level theater. Audience members were patted down and asked to present personal items, including headphones and wallets, before entering. Several officers were positioned at the foot of the stage during introductions.

Once the lights dimmed, the screening ran without interruption, and several audience members were audibly moved. Avrich, who is Canadian, urged viewers to judge the film on its merits rather than as a political statement. "Please watch the film and then decide whether this film is political," he said after the premiere. "This film is wrapped in the flag of a family."

When Tibon walked onstage after the credits, he received a sustained standing ovation. The film’s presentation at TIFF, a 50-year-old event that serves as a major stop on the path to awards season, was an unusual moment for the festival, which is not accustomed to sustained street protests surrounding a single screening.

Organizers provided the film a single high-profile slot after the reversal. The reinstatement came amid intense scrutiny of TIFF’s programming decisions and raised questions about festival policies for handling politically sensitive material. Filmmakers and some audience members said the documentary’s content had journalistic value, while others had called for its removal in protest of its subject or perspective.

TIFF did not immediately provide further comment beyond Bailey’s onstage remarks. Avrich and members of the film’s subjects were present for the premiere, which concluded with visible emotion in the audience and a lengthy ovation for Tibon and those who participated in the film.