Emma Loveheart, who identifies as a home healer, states that a premonition about her daughter's skiing accident convinced her of the supernatural. Following this experience, she transitioned from a corporate career to focusing on what she describes as clearing unwanted negative energies and spirits from homes. Loveheart claims to have worked on over 1,000 residences.

She outlines several signs that she believes indicate a spirit's presence in a home. These include persistent strange smells, most commonly smoke or lavender, which she asserts disappear after her healing process. Loveheart also points to a continuous string of bad luck affecting finances, relationships, or employment, particularly if these issues began after moving into a new house. She suggests that feeling unhappy or lethargic at home, with mood and energy levels improving upon leaving the property, could also be a sign of a trapped entity.

Unexplained cold spots in specific areas of a home, even when the overall temperature is warm, are another indicator Loveheart cites. She also reports clients hearing unexplained noises such as slamming doors, footsteps, or banging, sometimes occurring at consistent times. Electrical interference, like flickering lights or appliances turning on unexpectedly, is also mentioned as a potential sign of spiritual presence.

Loveheart notes that animals, particularly dogs, and young children may be more sensitive to these presences. She recounts instances of pets barking at empty corners or children describing unseen figures. According to Loveheart, these spirits are not intentionally malicious but are often unaware they are 'stuck' between this life and the next and need intervention to move on.

Her work as a home healer, which she began approximately ten years ago, involves remotely assessing a house's energy to detect and relocate spirits. This practice was inspired by a premonition she experienced 15 years prior, which she felt warned her of a serious accident involving her daughter during a family skiing trip. This experience led her to cancel the holiday and open herself to the idea of receiving messages from the universe.