Etiquette expert William Hanson has detailed a set of rules for hotel stays, emphasizing respect for staff and mindful behavior to enhance the guest experience. Hanson, known for his work on podcasts and etiquette books, partnered with Hotels.com to create a guide for travelers.
Respecting Hotel Staff
Hanson stresses that treating all hotel staff, from front desk personnel to cleaning crews, with genuine respect is paramount. He suggests that this approach not only aligns with basic human decency but can also lead to more personalized and attentive service. Using staff members' names, if visible on nametags, and employing a polite, non-demanding tone can foster a more positive interaction. Hanson believes that acknowledging staff personally, for instance, by using their names, can elicit a better response from them. He also playfully suggests using self-deprecating humor as a tactic, sharing an anecdote where he offered to “fall on his sword” for an upgrade, though this strategy has yet to prove successful in hotels.
Navigating the Breakfast Buffet
One area of frequent debate is the hotel breakfast buffet. Hanson clarifies that it is generally acceptable to take items like croissants or muffins for later consumption, particularly towards the end of the breakfast service. However, he advises against this practice if done early in the service when the hotel still needs to cater to all guests, and always recommends asking permission. He strongly discourages taking less self-contained items, such as bowls of baked beans. Hanson also addresses buffet etiquette, advocating for taking food in smaller portions multiple times rather than piling plates high, which can lead to poor table manners and waste.
Behavior in Common Areas and Rooms
Hanson emphasizes the importance of quiet conduct in hotel corridors, especially during later hours, to ensure rest for all guests. He also advises moderation when consuming alcoholic beverages in shared spaces to maintain dignity and avoid becoming a nuisance. Regarding hotel rooms, he reiterates that smoking indoors is prohibited and can result in penalties. Guests are expected to maintain a reasonable level of tidiness in their rooms, ensuring housekeeping can perform their duties efficiently. Hanson also strictly advises against using the in-room kettle for any purpose other than making hot drinks, such as washing clothes, deeming it highly unsanitary.
Other Considerations
Hanson clarifies what items guests may take from hotel rooms, stating that toiletries and slippers are generally acceptable, but larger items are not. He also addresses the practice of reserving sun loungers with towels and then leaving for extended periods, suggesting that loungers should only be occupied when in use to ensure fair access for all guests. Finally, he highlights the benefit of participating in hotel loyalty programs, noting that accumulating rewards can lead to tangible benefits like complimentary stays and upgrades.