A Brisbane-based influencer has said she was charged about $80,000 by Ticketmaster after attempting to buy two tickets to an Ariana Grande concert in Canada, a purchase she recounted in a viral TikTok post.
Jade Campbell told followers that she and her sister initially paid roughly $2,500 each for floor tickets to a Montreal date on Grande's upcoming tour, but that a technical problem led to those tickets being briefly cancelled and then reinstated. About two hours after the original purchase, Campbell said she received an email saying the tickets had been cancelled, prompting her to call Ticketmaster and try to buy seats again.
Campbell said the later attempts to re-purchase were either unsuccessful or only partially successful, and that when she checked her credit card she found multiple large charges. "These were in amounts of like $4,500, $5,000, various amounts, not just one charge," she said in the post, adding that the accumulated total reached about $80,000. She described difficulty resolving the issue and said "panic set in" after the cancellation email.
Campbell said she and her sister had paid for resale floor seats after initially missing out on first-round tickets. She said the resale cost per ticket was substantially higher than the face value and that the ensuing billing problem made it hard to confirm which purchases were valid.
Ariana Grande addressed ticketing and resale issues for her 2026 Eternal Sunshine tour in a separate social media post, saying she had been made aware of problems with secondary ticket resellers and that she was "fighting for a solution" so fans could attend the tour. Grande wrote that she had been "on the phone every second of my free time" and hoped to find a way to get more tickets into fans' hands rather than to resellers. She said she was "incredibly bothered by it."
Tickets for Grande's initial slate of shows sold out quickly after they went on sale, and resale listings on third-party platforms showed prices that in some cases were more than 10 times face value. Campaigning by artists and fans over secondary-market practices has intensified in recent years as high demand and automated buying tools have contributed to rapid sellouts and elevated resale prices.
Campbell's account adds to a series of fan complaints about difficulties obtaining tickets and concerns over inflated resale costs for major tours. She said she contacted Ticketmaster during the incident, but in her TikTok described continued challenges getting the matter corrected. Grande's team said the singer had been working to address the broader resale issue; Campbell's post focused on the personal financial anxiety caused by what she described as multiple, erroneous charges.
No independent confirmation of the $80,000 total was available at the time of Campbell's post. Ticketing platforms and credit card companies typically investigate disputed charges and, depending on the outcome, may issue refunds or reversals. Grande's public comments indicated her attention to the problem at a broader level, saying she and her team were "doing everything we can" to help fans access tickets at reasonable prices.
The situation illustrates continuing tensions among artists, ticketing platforms, and fans over high-demand concert sales, the role of secondary markets and the technical challenges that can arise during online ticket purchases. Campbell's account has been shared widely on social media as fans continue to debate solutions to rapid sellouts and resale pricing for major touring artists.