Two men who were among the first on the scene of a bus crash in Carmarthenshire, Wales, stated that passengers were "crying and screaming" as they rushed to assist. Martyn Pope and Dean Hollands arrived shortly after the X11 service crashed on the A484 near the Kidwelly roundabout on Tuesday afternoon.
Pope and Hollands, who were driving behind the bus in their van, used tools from their vehicle to break out a window and smash through the doors to reach the passengers. "We've got tools in the back of the van so we grabbed a couple of hammers and dashed down onto the field," Pope told BBC News. "People were crying and screaming, making a not very nice noise."
Nineteen people sustained injuries in the incident, with six requiring hospitalization. Police confirmed that none of the injuries were believed to be life-threatening. A woman whose 17-year-old son was among those injured expressed gratitude for the strangers' help.
"When we saw the bus from the top it was rolled over and there's no seat belts on buses so people would have been thrown all over the place," Pope added. He noted the significant drop from the overturned bus to the field, estimating it to be between 15 to 20 feet. Emergency services were observed bringing substantial amounts of water to the scene due to the hot weather.