British holidaymakers have contacted embassies with unusual requests, including inquiries about where to get blonde highlights in Jordan and assistance locating a parked car near the Eiffel Tower in Paris. The Foreign Office revealed these and other atypical calls as it aimed to inform the public about the support available from consular staff overseas.
Over the past year, British embassies and consulates handled more than 328,000 inquiries, averaging nearly 900 per day. While most requests are for legitimate assistance, a small number fall outside the scope of consular services. The department clarified that it cannot offer advice on hairdressing options or resolve restaurant complaints.
Other unusual requests included asking how much duck pâté could be brought into the UK, inquiring if pets could be granted British citizenship for diplomatic protection, and seeking refunds for unsatisfactory meals. One individual planning a trip to the UK inquired about booking tickets for Royal Ascot, while another sought to contact their postman from abroad.
During the World Cup, some football-related inquiries were received, such as a request to find a venue to watch a specific match in Milan. The Foreign Office emphasized that while such requests are outside their remit, they provide crucial support for more serious issues.
Fraser McDougall, head of the Consular Contact Centre, stated that the Foreign Office is proud to support over a quarter of a million Britons annually. He noted that staff can issue Emergency Travel Documents for lost or stolen passports, with over 29,500 issued last year. They also offer information and assistance to victims of crime, those requiring medical help abroad, and individuals who have been arrested. The department encourages travelers to consult Foreign Office advice for their destinations and ensure they have appropriate travel insurance before their trips.