Telstra customers across Australia experienced a widespread mobile network outage on Wednesday morning, leaving thousands unable to make phone calls or access mobile data. The telecommunications giant acknowledged the disruption and stated it was investigating the cause.
"We are looking into an issue affecting some mobile calls and data connections," a Telstra spokesperson said. The company advised customers experiencing difficulties to try reconnecting, suggesting that connections may re-establish upon retry. They assured customers that the company was actively working on a resolution and would provide updates once the issue was fixed.
Reports of the outage began circulating on Wednesday morning. The spokesperson did not provide an estimated time for resolution but expressed gratitude for customer patience during the service disruption.