Asking a server for their personal favorite dish may not yield the best dining recommendation, according to restaurant owners. Instead, they advise patrons to ask questions that help servers understand individual preferences and highlight the restaurant's strengths.
Stephanie Mell, owner of Alabama-based ChurchStreet Family Restaurant & Hospitality Group, suggests that when diners inquire about a server's favorite, they are often looking for an "exciting" experience or something unique to the establishment. However, a server's personal taste may not align with the diner's preferences.
Mell recommends asking, "What are you known for?" or "What's your specialty?" These questions initiate a conversation that allows servers to gauge a diner's mood and guide them toward a suitable choice. "The focus is the guest and the experience they're looking for," Mell stated, emphasizing that servers aim to enhance the guest's experience rather than simply selling the most expensive item. A well-trained server understands each dish, its preparation, and suitability for different guests.
Robert Mahon, owner of Mahon Hospitality in New York and Dublin, offers a complementary approach. He suggests asking a server what they would order on a particular night. This query can reveal dishes that are particularly fresh, well-executed that day, or consistently popular with guests. Mahon also notes that a common diner misstep is sticking to familiar orders instead of exploring dishes the restaurant is celebrated for.
Both experts agree that open communication is key. Diners are encouraged to share their preferences, such as seeking something light or hearty, their usual drink orders, or any dietary restrictions. Mell added that ideally, the conversation should be two-sided, with servers also asking clarifying questions to ensure the best possible dining experience for the customer.