Three elderly women claim they were coerced into spending a total of more than $800,000 on treatments and beauty products at a New York City spa, according to a lawsuit filed in Manhattan Supreme Court. Olle Beauty Clinic allegedly employed manipulative tactics, including flattery and intimidation, to pressure clients into making large purchases.

Phyllis Sousa, 76, alleges she was defrauded of $675,000 between 2022 and 2025. The lawsuit states that when Sousa attempted to refuse further purchases, spa employees would berate and guilt-trip her. Dinah Evan, 87, claims she was pressured into buying a $27,000 "membership" in December 2025 after being "cornered" by employees who demanded an immediate decision.

The accusations first surfaced in February when Elizabeth Childs-Johnson, 77, sued the clinic for allegedly forcing her to spend $105,000. Childs-Johnson, a semi-retired researcher, stated that an employee complimented her and lured her into the spa in December 2024, eventually pressuring her into a package of 12 facials for $40,000. As those sessions neared completion at the end of 2025, she claims a worker trapped her in an office and compelled her to buy more treatments, which were allegedly advertised as being from Japan.

"It all happened in a matter of minutes," Childs-Johnson said in February. "I was stunned. I hardly said a word, all I really did was hand over my credit cards."

The other two women joined the lawsuit after reading about Childs-Johnson's experience. Their attorney, Andrew Kincaid, described the spa's alleged behavior as a pattern of targeting elderly women who are alone. He stated that employees would get them into a private location and pressure them into agreements they would not ordinarily make.

The lawsuit also accuses the spa of operating under multiple entities to obscure its activities. Kincaid noted that payments were split between different entities without explanation, and that addresses and email accounts were shared. He believes this structure was intentionally designed to be opaque and difficult to navigate.

Avram Turkel, an attorney for Olle's, denied the allegations, calling them "fabrications." He stated that the three women were "repeat and valued customers" and that they acknowledged the return policy and signed receipts at the time of each purchase.

The Olle Beauty Clinic is located on East 65th Street on the Upper East Side of Manhattan.