Parents in Northern Ireland are voicing significant distress and frustration over the Education Authority's (EA) handling of transport arrangements for children with special educational needs (SEN). One parent, Columba Mailey, described the situation as "hurtful and deeply frustrating," highlighting a lack of clarity and consistent communication that is impacting his autistic, non-verbal daughter, Maisie.
Mailey explained that Maisie requires one-to-one supervision, including during her school commute. Initially, the family was informed there was no space for Maisie on a bus, leading to a taxi arrangement where she had developed a rapport with her driver. "She needs to build a relationship with any new driver," Mailey stated, emphasizing the importance of familiarity for children with behavioral needs.
The situation worsened when the family was informed that a new operator had not yet been appointed. Mailey reported that the EA even inquired if parents could provide transport themselves and seek reimbursement, a proposal he found unfeasible due to work commitments. "It should not be put back on us," he said.
Mailey indicated that other parents have shared similar experiences, describing constant "brick walls" when addressing issues related to special educational needs. He also criticized the EA's communication, stating, "If I didn't make the calls to the EA I would have heard absolutely nothing. Communication has been shocking."
A spokesperson for the EA acknowledged that changes to transport can be unsettling for children with SEN, especially those who rely on routine. However, the authority stated its responsibility to ensure value for money across services, necessitating periodic contract refreshes. The EA added that transport arrangements are determined by each child's assessed needs, including any requirement for additional support, with adult escorts provided when necessary to ensure safety.
The EA did not respond to specific questions from BBC News NI regarding the number of taxi contracts currently out for tender or the total number of pupils affected by similar situations across Northern Ireland.