The M27 motorway in Hampshire has been declared England's worst road, according to a recent Strategic Roads User Survey conducted by independent watchdog Transport Focus. The 28-mile stretch, running between Cadnam and the northern outskirts of Portsmouth, received the lowest satisfaction score among all strategic roads in England, with just 56 percent of motorists expressing satisfaction with their journeys.
Drivers cited significant frustration with "terrible" roadworks, long queues, and perceived "deserted" work sites. Journey time satisfaction on the M27 scored particularly low at 55 percent. Complaints included reduced lanes, slow temporary traffic lights, and a lack of visible activity at roadworks, leading to a sense of "pointless delay and disruption."
Roadwork Woes and Driver Dissatisfaction
The survey, which polled over 9,500 drivers, indicated that roadworks remain a major point of contention for motorists nationwide. Only 50 percent of drivers were satisfied with the overall management of roadworks across the UK, though this figure has improved from the previous year. Issues such as a lack of prior warning for planned roadworks and insufficient signage were also highlighted as key problems.
Best and Worst Roads Revealed
While the M27 ranked lowest, other roads fared better. The A30 was named England's favorite road with a 79 percent satisfaction score, praised for its scenic views. The M20 also achieved a 79 percent satisfaction rating, making it the highest-rated motorway. The M56 followed closely with 78 percent satisfaction.
Conversely, the M42 was identified as the second-worst road, scoring 61 percent. Drivers using this 40-mile Midlands route also expressed dissatisfaction with journey times, which received a 55 percent rating. The M60 ranked 30th with 63 percent satisfaction, and the A12 was named the worst A-road.
Signs of Improvement
Despite the M27's low ranking, the survey did reveal some positive trends across England's road network. Overall driver satisfaction with their journeys increased to 71 percent from 69 percent in the previous year. Satisfaction scores for journey time, road surface, and roadworks management also saw improvements.
The M1, in particular, experienced a significant score increase, rising from 57 percent to 74 percent satisfaction following the completion of roadworks. Louise Collins, Director at Transport Focus, noted that these results demonstrate that improvements are achievable. She emphasized the importance of well-planned, clearly communicated roadworks that minimize disruption, particularly as National Highways prepares for significant investment in road repair and renewal over the next five years.
"By applying the positive lessons from recent schemes, National Highways has an opportunity to ensure roadworks are well planned, clearly communicated and minimise disruption wherever possible," Collins stated. Transport Focus plans to continue collaborating with National Highways to ensure driver feedback influences decisions and maximizes the benefits of upcoming investments.