Raffles London at The OWO, a super-luxury hotel situated in Whitehall’s former Old War Office, has opened its doors to families, offering unique experiences such as a 'mini butler' program and access to historical features like Winston Churchill's former desk. The hotel, which underwent a £1.85 billion restoration before opening in September 2023, has proven to be surprisingly welcoming to children, contrary to assumptions of an adults-only atmosphere.
Upon arrival, guests are escorted to rooms that, while opulent with marble bathrooms and exquisite furnishings, are also equipped with child-friendly touches. These include play tents filled with age-appropriate books and toys, 'Winston the Lion' cuddly toys for children, and bathroom essentials like potties and step stools. The hotel features 120 rooms, including 39 suites.
A Historical Setting with Modern Amenities
The hotel's extensive restoration involved meticulously replacing each courtyard cobble after excavating the building's full height. The OWO now boasts a four-floor underground Guerlain Spa, which includes a gym, treatment rooms, and a 20-meter heated swimming pool. To accommodate families, designated family swim hours are offered from 8 a.m. to 10 a.m. and 4 p.m. to 6 p.m.
Guests can also partake in historical tours of the building, which highlight its storied past. The grand staircase once hosted Churchill addressing staff, and a Murano chandelier with over 3,000 glass pieces adorns the space. Extensive efforts were made during the renovation to clean decades of cigar smoke from the building's 50 acres of ceilings. For a significant price, the 'Whitehall Wing', which can sleep 12, costs £65,000 per night. The hotel's staff are also noted for their high activity levels, with one waiter reporting regularly exceeding 30,000 steps per shift.
Themed Experiences for All Ages
The 'Secrets & Spies' afternoon tea offers a culinary nod to the building's military intelligence history. The hotel also provides a 'Mini Butler' experience, allowing children to dress in a butler jacket and participate in activities such as mixing and serving cocktails. This experience was a highlight for one young guest who aspires to work in hospitality.
The Poppy Suite, rebuilt after damage from World War II bombing and featuring a large glass poppy installation, offers a poignant end to a visit. The hotel aims to allow both historical immersion for adults and magical experiences for younger generations.