Los Angeles Metro is experiencing its safest period in years, a development attributed to a comprehensive strategy that prioritizes public safety as a cornerstone of reliable transportation. Since Stephanie Wiggins became CEO five years ago, safety has been integrated into all major operational decisions, driving substantial investments in personnel, infrastructure, technology, outreach, and enforcement.
Despite these efforts, the agency acknowledges that statistics do not fully capture the rider experience, emphasizing that every passenger deserves to feel secure. Metro continues to invest in safety improvements and transparently measure progress, recognizing that even a single incident is unacceptable.
Recent data indicates a 6.7% decline in violent crime in 2025, marking the second consecutive year of reduction. Crimes against society have fallen by 33%. Stations that have implemented new, taller fare gates have seen a 69% decrease in reported security concerns, vandalism, and cleanliness issues. Furthermore, stations with TAP-to-Exit technology have experienced a 40% reduction in security-related reports.
These improvements are the result of a coordinated approach involving law enforcement, Transit Ambassadors, homeless outreach teams, technology, and facility design. Metro maintains that no single intervention is a panacea, but this integrated system is producing measurable outcomes.
Metro is also focusing on strengthening fare compliance through enhanced fare gates, expanded inspections, TAP-to-Exit technology, and station redesigns. While fare enforcement is a component of the safety strategy, the agency clarifies that it is primarily to foster an environment where riders and employees feel protected, rather than being solely determined by fare collection.
The agency asserts that safety and accessibility are complementary goals. Metro aims to enforce fares, connect vulnerable individuals with services, support employees, and maintain a welcoming environment for all riders. The transit authority acknowledges that not all challenges have been resolved and welcomes constructive scrutiny, stating that accountability requires a full assessment of facts.
Crime on Metro is reportedly at its lowest levels since 2021, and customer satisfaction is at record highs. Ridership continues to increase, with more individuals choosing transit for various daily needs. These outcomes are credited to sustained effort, strategic investment, and the dedication of Metro employees and public safety professionals. The agency advocates for a public conversation about safety that is guided by evidence, accountability, and a shared commitment to improving public transit for everyone.