Kohl's is addressing a surge of customer complaints regarding duplicate charges and unrequested returns on online orders. The issues primarily affected purchases made between July 24 and August 5, with customers noticing the discrepancies on their bank statements in recent days.
In response to the widespread issues, Kohl's confirmed that the problem stemmed from an internal "processing error." The company stated that it is actively working to reverse all erroneous charges. "We're aware that some customers may be seeing an unexpected duplicate charge or return related to online transactions made between July 24 and August 5," a company spokesperson said in an email.
The retailer assured affected shoppers that the reversals are in progress and that funds should be returned to their accounts within one to three days, with the exact timing dependent on the customer's financial institution. Customers have been advised that no further action is required on their part to see these charges reversed. For those with specific questions, Kohl's Customer Service is available to assist.
The unexpected charges have caused significant disruption for some customers, leading to negative bank balances and the inability to make essential payments. One customer reported being unable to pay for childcare, resulting in late fees, due to the duplicate charges from Kohl's. Another shopper expressed frustration over the lack of proactive communication from the company, stating they had to learn about the issue through social media.
Customers have inquired about potential compensation or store credit for the inconvenience, but the company has not confirmed any such offers. Kohl's has issued an apology for the disruption caused by the processing error.