EDF is distributing tailored 'heatwave relief packs' to assist vulnerable customers in managing extreme temperatures. Up to 10,000 eligible households will receive these packs, valued at up to £100 each.
The support packages aim to help individuals who may struggle to keep their homes cool or are concerned about the cost of running cooling appliances. Items included in the packs range from neck or handheld fans, desk or pedestal fans, thermal blackout curtains, reflective window film, reusable hydration bottles, and cooling towels. Additionally, eligible customers may receive £20 in electricity credit or vouchers to offset the cost of operating cooling devices.
This initiative, totaling £1 million, comes as heatwaves are becoming more frequent and the need for year-round support increases, according to EDF. The company highlighted a growing trend where vulnerable customers face a dilemma similar to the "heating or eating" choice during winter, hesitant to use fans due to cost concerns.
"Nobody should have to choose between protecting their health and managing their household budget," stated Joe Souto, director of retail at EDF. "As heatwaves become more frequent, support for vulnerable customers must evolve too. Our heatwave relief packs provide practical help when it's required, helping those customers in most need stay safe without worrying about the cost of running essential cooling equipment."
Data from the UK Health Security Agency indicates that extreme heat poses significant risks, particularly for older adults. In the summer of 2024, there were 1,311 heat-related deaths in England, with the highest mortality rates observed in individuals aged 75 and over. Across the UK, more than 10,000 heat-associated deaths have been recorded since 2020.
EDF identifies vulnerable customers through its support teams, referrals from partner organizations, and direct customer outreach. Vulnerable groups include older individuals, infants and young children, people with cardiovascular or respiratory conditions, disabled individuals, those on certain medications, and households facing financial hardship. Hot weather can exacerbate existing health issues, increasing the risk of serious conditions such as heart attacks, strokes, and breathing difficulties.
The energy price cap for a typical dual-fuel household paying by direct debit is currently set at £1,862 per year from July 1 to September 30, an increase from the previous quarter. Ofgem has also adjusted its typical usage figures, resulting in a slightly lower headline figure of £1,663 for the same period, though underlying unit rates remain consistent.