EDF is distributing tailored 'heatwave relief packs' to assist vulnerable customers in managing increasingly frequent and intense heatwaves. The initiative aims to support up to 10,000 eligible households with a package valued at up to £100 per household.
These relief packs include essential items such as neck or handheld fans, desk or pedestal fans, thermal blackout curtains, reflective window film, reusable hydration bottles, and cooling towels. Additionally, eligible customers may receive a £20 electricity credit or vouchers to help offset the costs associated with running cooling appliances.
The £1 million support package underscores a growing need for year-round assistance as heatwaves become more common, according to EDF. The program targets individuals and households that may struggle to maintain a cool home environment or are concerned about the expense of operating cooling devices.
Extreme heat poses significant health risks, particularly for older adults and individuals with pre-existing health conditions. Data from the UK Health Security Agency indicates that in the summer of 2024, there were 1,311 heat-related deaths in England, with the highest mortality rates observed among those aged 75 and over. Across the UK, more than 10,000 heat-associated deaths have been recorded since 2020.
EDF identified specific groups as most vulnerable during heatwaves, including older individuals, infants and young children, people with cardiovascular or respiratory conditions, disabled individuals, those taking certain medications, and households experiencing financial hardship. The UKHSA notes that hot weather can exacerbate existing health issues and elevate the risk of serious illnesses such as heart attacks, strokes, and breathing difficulties.
Customer eligibility for these relief packs will be determined through EDF's customer support teams, referrals from partner organizations and community groups, and direct customer engagement. Joe Souto, director of retail at EDF, emphasized the parity between winter and summer support, stating, "We believe the same principle should apply when temperatures become dangerously high." He highlighted a "summer version of the 'heating or eating' dilemma," where some customers hesitate to use cooling appliances due to cost concerns.
"Nobody should have to choose between protecting their health and managing their household budget," Souto added. "As heatwaves become more frequent, support for vulnerable customers must evolve too." The heatwave relief packs are designed to offer practical assistance, enabling those most in need to stay safe without the added burden of high energy costs for essential cooling equipment.
The initiative comes as energy prices remain a concern for many households. For the period of July 1 to September 30, the energy price cap for a typical dual-fuel household paying by direct debit stands at £1,862 annually, an increase from the previous quarter's £1,641. Ofgem has also adjusted its typical usage figures, resulting in an alternative headline figure of £1,663, though both reflect the same underlying unit rates.