A seller who refunded a buyer £40 after a MacBook Pro arrived with dents is facing a difficult claim process, with both eBay and the courier Evri pointing fingers at each other.
The reader sold the laptop for £316.96 plus postage via eBay, arranging delivery through Evri with the package secured by bubble wrap and honeycomb paper. The box was also marked as fragile. Despite these precautions, the buyer reported that the laptop had sustained dents in two corners, and the delivery box was also damaged.
To resolve the issue amicably, the seller offered a £40 refund, which the buyer accepted. The seller then attempted to claim this amount from Evri, but after an initial waiting period, the courier became unresponsive.
Evri initially stated that eBay, as the retailer, was responsible for resolving the issue, citing the Consumer Rights Act 2015 which designates the retailer responsible for safe delivery. However, eBay countered that since the seller used a third-party provider, Packlink, to purchase the Evri label through eBay, the responsibility lay with the courier.
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