California Woman Charged More to Remove Item From Ice Cream Order, Questions Glitch

A California resident has highlighted a potential glitch in a Baskin Robbins self-service kiosk, where removing an item from an ice cream order resulted in a higher final price. Lile Khomasuridze, who posted a video of the incident on TikTok, was ordering a sundae at a store in East Los Angeles when she noticed the discrepancy.

Khomasuridze's initial order, which included two scoops of ice cream, hot fudge, whipped cream, chopped almonds, and a maraschino cherry, totaled $7.59. However, upon attempting to remove the cherry from the order via the kiosk's dropdown menu, the total price increased to $8.58. Khomasuridze expressed her confusion in the video, stating, "Baskin Robbins please explain why it costs a dollar to REMOVE a cherry."

In the TikTok caption, she further questioned the pricing, writing, "No way that's real because why am I paying for less of something." The video quickly garnered attention in the comments section, with viewers offering various explanations, ranging from the possibility of pre-made components requiring manual removal to speculation about the company's approach to customization charges. Some commenters expressed frustration with such pricing practices, suggesting that companies continue to implement them when customers are willing to pay.

Khomasuridze indicated that she ultimately proceeded with purchasing the sundae with the cherry included to avoid the unexpected increased cost. The Daily Mail has reached out to Baskin Robbins for comment on the incident. Baskin Robbins was founded in Glendale, California, in 1945 by brothers-in-law Burton Baskin and Irvine Robbins. The company is known for its tradition of offering 31 original flavors, a concept represented by the number 31 in its logo, and has since expanded its flavor repertoire to over 1,400 varieties.