British Museum Apologizes for Chaotic Bayeux Tapestry Exhibition Queues
Hundreds of visitors turned away or faced long waits to view the 1,000-year-old embroidery, prompting an apology from the museum.
The British Museum has apologized for chaotic queues and visitor disappointment during its blockbuster exhibition of the 1,000-year-old Bayeux Tapestry. Hundreds of visitors with timed tickets were reportedly turned away or had their viewing time cut short due to long waits and congestion.
One visitor, John Wilson, described arriving for his 4:20 p.m. slot and waiting over two hours to see the tapestry, only for museum staff to clear the gallery shortly after. Another visitor, Michael Hallihane, reported being "hectored" to keep moving by staff and automated messages, describing the experience as a "conveyor belt" that detracted from viewing the artifact.
The exhibition, which marks the first time the tapestry has been publicly displayed outside of France since the 11th century, has seen unprecedented demand. The British Museum has sold a record 100,000 tickets, with prices ranging from £25 to £33 for adults, generating approximately £2.5 million. The museum banned photography in an attempt to keep visitors moving through the display.
In response to the issues, a spokesperson for the British Museum stated, "We have seen unprecedented demand for the Bayeux Tapestry exhibition and our priority is to enable as many people to see it as possible, while maintaining our commitment to the best possible visitor experience." The museum acknowledged that some visitors waited longer than desired and stated they would be contacting affected individuals directly. The museum is reportedly considering measures to ease congestion before the next batch of tickets becomes available on October 21.
Not all visitors experienced difficulties. Some reported positive experiences, particularly during extended evening hours. The exhibition, which offers a glimpse into 11th-century England leading up to and following the Norman Conquest, will be on display for ten months while its home in northern France undergoes refurbishment. In return, French museums are set to display England's Sutton Hoo collection.