Uber Eats Faces Backlash Over Coles Promotion Overcharging
Hundreds of customers were impacted by a promotion glitch that resulted in incorrect final charges.
Hundreds of Coles shoppers have expressed outrage after being overcharged on orders placed through Uber Eats that were part of a recent promotion. The "Two for $14" deal, advertised on the grocery delivery app for a wide array of storewide items including premium meats and wine, was intended to offer significant savings.
However, many customers reported that Uber Eats later removed the promotional pricing from their orders, attempting to charge them the full retail price after delivery. One user described the situation as a "glitch" where Uber Eats sought to recover additional funds, stating they were being asked for an extra $152 on an order. Another shopper claimed their initial $169 order's final total more than doubled to $379, a price they stated they would not have agreed to.
Complaints also included an additional $270 being debited from a PayPal account, with some customers spending considerable time attempting to resolve the errors with Uber Eats. The delivery company acknowledged the issue, stating it affected a "small number of orders associated with a Coles '2 for $14' promotion." An Uber Eats spokesperson confirmed that in some instances, customers were charged the full price instead of the advertised promotional price.
Uber Eats has stated that it is in the process of correcting all affected orders to ensure customers pay the expected promotional price, including issuing refunds where necessary. The company is proactively refunding all impacted orders, even for customers who have not yet reached out. Customers seeking further assistance are advised to contact Uber Eats through the app.
According to Uber Eats, approximately 550 orders were impacted out of the 10 million Australians who use Uber or Uber Eats monthly. The Daily Mail has reached out to Coles for comment. Coles and Uber Eats initiated their exclusive partnership in December, aiming to provide enhanced value, convenience, and choice by offering a broad selection of groceries for on-demand delivery.