Jetstar's New Carry-On Policy Sparks Mixed Reactions Among Travelers

Jetstar is set to implement a significant change to its baggage policy on February 2, which will eliminate the complimentary 7kg carry-on allowance. Under the new rules, standard fares will only permit one small under-seat bag, weighing up to 10kg. Passengers wishing to use overhead locker space will need to purchase a "Priority Carry-on" option, starting at $25 for domestic flights and $39 for international routes. This upgrade also includes early boarding privileges.

The announcement has elicited a range of responses from travelers at Sydney Airport. While many expressed frustration, viewing the change as an unnecessary expense, others acknowledged it as a reflection of evolving airline practices.

"It's crooked, to be honest with you. You pay enough for flights as it is, especially domestic flights, and to have to pay extra for overhead space is silly," said Mark, who was traveling with his wife. He questioned where passengers would place their feet if their under-seat bags occupy that space.

Jack, a regular traveler for free-diving competitions, described the new policy as unfair. "I do a lot of travel and it's very important for me to travel on a budget. I guess it means I'll have to save a bit more," he stated, adding that while it might deter him, Jetstar is sometimes his only viable option.

Suella and Craig, traveling to visit family, expressed concern for pensioners. "It's unfair on pensioners who are already tight for money. It may be a big deal for them to fly," Suella commented. She also called the change "unnecessary," suggesting airlines already generate sufficient revenue.

A family of four noted the potential financial impact, estimating the cost for their family at $100 each way, which might lead them to choose driving instead. Passenger Poppy felt that carry-on baggage should remain included in the ticket price, calling the new rule "silly."

However, some travelers accepted the policy as a sign of the times, noting similar practices by airlines in Europe. US tourist Conor commented, "It's a cheap airline anyway, so you make a decision based on your budget versus other airlines." He likened it to price gouging but acknowledged that costs are often hidden and then aggregated by airlines. Bryony indicated she would still consider flying Jetstar if it remained the cheaper option compared to competitors.

Jetstar maintains that the change aims to improve efficiency. Chief Executive Steph Tully anticipates faster boarding and disembarking processes. "We know that weighing carry-on bags at the gate can be frustrating for our customers and for our crew," Tully said. "By giving customers an under-seat bag with the option to add Priority Carry-on, we can make better use of overhead locker space, streamline boarding and help more flights depart on time." She added that the new model offers customers more choice and helps keep fares low, allowing them to "only pay for what you need."

The airline will continue to enforce a 10kg carry-on limit. If cabin crew suspect a bag exceeds this weight, it will be weighed, and additional fees may apply. Instead of gate scales, Jetstar will use bag-sizing frames, with weight checks reserved for bags that appear to be over the limit. Former pilot Natasha Heap has noted that excessive carry-on baggage can pose a safety risk due to aircraft weight limitations and can also cause boarding delays.