Three Chili's customers in Forest City, North Carolina, suffered chemical burns around their mouths after being served margaritas made with a powdered degreaser instead of sugar. The incident occurred on October 28 when a container of cleaning powder was mistakenly brought into the bar area.
According to health officials, the chain of events began two days prior when an employee received a granulated degreasing chemical from a contractor. Instead of being properly labeled and stored, the substance was transferred into an unmarked container and left near the bar. On the morning of October 28, another employee allegedly mistook the contents for sugar and used it to prepare the restaurant's margarita station.
Shortly after the restaurant opened, three customers consumed the contaminated margaritas and began experiencing discomfort and chemical burns. They alerted staff and sought medical attention. Two employees also reportedly developed similar symptoms after tasting the substance themselves.
The Foothills Health District launched an investigation and temporarily suspended the restaurant's food service permit. Inspectors examined the incident and instructed staff to thoroughly clean and sanitize food preparation areas. By the following morning, the restaurant's permit was reinstated after it was determined to meet food safety requirements.
Chili's acknowledged the incident, describing it as an 'isolated event.' A company spokesperson stated that the team took immediate action to support those affected and that the company is investigating the circumstances, prioritizing the health and well-being of guests and team members.
The incident has raised concerns among some local customers regarding drink safety. Health officials used the event to emphasize the importance of properly labeling, storing, and handling chemicals in food service establishments to prevent contamination and protect public health.